Privacy Policy

At MarsOrbit Entertainment ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out contact forms
• Subscribe to newsletters
• Communicate with us via email or phone
• Enter into service agreements

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Company/Channel name
• Payment information
• Platform account credentials (with your permission)

1.2 Content and Media

When you use our content creation and distribution services, we may collect:

• Videos, audio files, and images you provide
• Channel and account information
• Analytics and performance data
• Copyright and ownership documentation

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent
• Referring website
• Geographic location

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These may include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

2. How We Use Your Information

We use the collected information for various purposes:

2.1 Service Delivery

• Provide, operate, and maintain our services
• Manage your account and service agreements
• Process payments and transactions
• Deliver content to digital platforms
• Monitor and optimize channel performance
• Provide customer support

2.2 Communication

• Send service-related notifications
• Respond to inquiries and requests
• Provide updates about our services
• Send marketing communications (with consent)
• Conduct surveys and gather feedback

2.3 Business Operations

• Analyze usage patterns and trends
• Improve our services and website
• Develop new features and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Contract Performance: To fulfill our service agreements
• Legitimate Interests: To improve services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal Compliance: To meet regulatory requirements

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment processing (payment gateways)
• Cloud storage and hosting
• Email delivery services
• Analytics and reporting
• Customer relationship management

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Platform Partners

To provide our services, we share necessary information with digital platforms:

• YouTube/Google (for channel management)
• Spotify, Apple Music, Amazon Music (for audio distribution)
• Facebook/Instagram (for social media management)
• Other content distribution platforms

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to copyright infringement claims

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection
• Backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain data for the duration of our service relationship plus 7 years for legal and accounting purposes. Content and media files are retained as specified in service agreements.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Update your account information

7.2 Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You can request deletion of your personal information, subject to:

• Legal retention requirements
• Ongoing service obligations
• Legitimate business interests

7.4 Marketing Communications

You can opt-out of marketing emails by:

• Clicking the "unsubscribe" link in emails
• Contacting us directly
• Updating your communication preferences

7.5 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7.6 Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Privacy Shield frameworks (where applicable)

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via:

• Email notification
• Website banner
• Service notifications

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Data Protection Officer

For privacy-related inquiries or to exercise your rights, contact our Data Protection team:

• Email: privacy@marsentertainment.co.in
• Phone: +91 92609 14094
• Address: Goregaon West, Mumbai - 400104, Maharashtra, India

14. Complaints and Disputes

If you have concerns about our privacy practices, please contact us first. You also have the right to lodge a complaint with your local data protection authority.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: MarsOrbit Entertainment
• Email: info@marsentertainment.co.in
• Phone: +91 92609 14094
• Address: Goregaon West, Mumbai - 400104, Maharashtra, India
• Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST